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Delivery & Returns

DELIVERY


NEW POLICY - EFFECTIVE MARCH 07, 2022


Mills’ Delivery Area


Free delivery* is available to customers within the city limits of the Lower Mainland, Kelowna, Penticton, Prince George, Smithers, & West Kootenays (Trail, Rossland, Castlegar). For orders less than $35 net*, a $4.99 small order handling fee may be applied.


Customers 75km Outside of Mills’ Delivery (Extended Mills’ Delivery)


For orders over $35 net*, free delivery**. A $4.99 delivery charge will apply to orders less than $35.


All Other Delivery


All destinations outside of the Mills and Extended Mills’ delivery areas are considered Premium delivery areas. Orders within this area will have actual freight charges added to the invoice.


*Before applicable taxes.

Oversized or overweight items may be subject to additional charges.

 

RETURNS


Please complete the form below if you wish to return a product to Mills. Upon receipt, our customer care team will create a pick-up slip, and on your next delivery, your driver will pick up your unwanted items. To receive full credit, goods must be returned within 30 days, and be in the original/undamaged packaging. Wrong goods shipped, short shipments or damaged goods must be claimed within 7 days. A restocking fee may be charged. Credits are processed to your account once the goods have been received in our warehouse and are typically processed within 48 hours.


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